As the name implies, Knotice's Client Success team wants you to succeed and the services we provide to make that happen form a long list, but it's a simple concept. Based on the maturity of your program and the level of strategic or tactical engagement necessary at any given time, the Client Success team will work with you on a plan that advances your overall goals and your organization. Then we will do it again to make sure you and your marketing efforts are constantly succeeding, constantly improving and leveraging your data in the greatest possible way to do so. Benefit from strategic direction and ideas or take advantage of our experts for complete campaign execution - the Client Success team will work with you at the level that is best for your needs.
To contact customer support, please email us or call 866.847.3286. We recommend email if you need to send screenshots or attachments. A support team member will contact you immediately if your request is between 8:00am EST to 5:30pm EST.
Please include the following information in your support request: your preferred means of contact; the urgency of the support request; and a complete description of the kind of issue you are encountering.