A client's success, your success, starts with a successful implementation. The Client Success team will be intricately involved with you and your team during the implementation, not because it is difficult, but because it's important. For every basic implementation, the Client Success team will be completely engaged and will walk you through every step of the process effectively and efficiently. If you choose advanced implementation options, like API integration, for example, the Client Success team will provide as much support as necessary for smooth integration and can supplement your staff when desired. Once steady state operations are reached, the Client Success team will provide strategic and tactical guidance at a minimum, but can also provide channel activation and execution services including targeting, optimization, messaging, creative, reporting, analysis and more, at your option.
To contact customer support, please email us or call 866.847.3286. We recommend email if you need to send screenshots or attachments. A support team member will contact you immediately if your request is between 8:00am EST to 5:30pm EST.
Please include the following information in your support request: your preferred means of contact; the urgency of the support request; and a complete description of the kind of issue you are encountering.